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Negative reviews - error and reaction eBook

LHR Guide: Negative reviews

The 5 biggest mistakes and the 5 best ways to react

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Dealing with a negative evaluation

Whether you’re an online retailer, doctor, lawyer, or otherwise engaged in entrepreneurial activities: Your customers, patients, clients, employees and even your competitors are talking about you!

1. ignore

You can ignore negative feedback on the Internet. However, this can be a big mistake.

2. justify

Bad service happens. To err is human.
Sometimes a statement or even an apology to the customer therefore works wonders and also makes a good impression on potential new customers.

3. let delete

Removing the rating may be wise if the rating is clearly damaging to the business and a statement would not help either. Then it must it simply away. But this is not mandatory even for negative comments.

4. involve lawyer

In response to a negative evaluation, you can hire a lawyer, who will represent your interests professionally and forcefully. This is not always the right response.

5. preliminary injunction

As a matter of principle, legal action should only be the last resort (ultima ratio) to settle a dispute with a customer. However, a quick injunction can also work wonders.

Everybody Wants to Rule the World: Effective use of trademark law requires quick and careful planning and execution.

Birgit Rosenbaum

Birgit Rosenbaum

Specialist attorney for industrial property rights

When the Going Gets Tough, the Tough Get Going: LHR often comes into play when others are at a loss.

Arno Lampmann

Arno Lampmann

Specialist attorney for industrial property rights

Don’t You (Forget About Me): Reputation is the most important asset of a company and must be maintained and defended accordingly - online and offline.

Dr. Niklas Haberkamm

Dr. Niklas Haberkamm


Practical handbook for enforcing claims in competition law

2nd, completely revised and updated edition

Arranged chronologically, differentiated structure, numerous cross-references and, brand new: Extensive practical information on every process situation.

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Praxishandbuch Anspruchsdurchsetzung im Wettbewerbsrecht

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