{"id":65826,"date":"2017-10-09T16:41:41","date_gmt":"2017-10-09T14:41:41","guid":{"rendered":"https:\/\/www.lhr-law.de\/?page_id=65826"},"modified":"2023-11-22T15:50:41","modified_gmt":"2023-11-22T13:50:41","slug":"lhr-guide-negative-reviews-the-5-biggest-mistakes-and-the-5-best-ways-to-respond","status":"publish","type":"page","link":"https:\/\/www.lhr-law.de\/en\/law-firm\/downloads\/lhr-guide-negative-reviews-the-5-biggest-mistakes-and-the-5-best-ways-to-respond\/","title":{"rendered":"LHR Guide: Negative reviews – The 5 biggest mistakes and the 5 best ways to respond."},"content":{"rendered":"
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LHR Guide: Negative reviews<\/h1>\n

The 5 biggest mistakes and the 5 best ways to react<\/h2>\n

Download now for free<\/a><\/p><\/div>\n<\/p><\/div>\n

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Dealing with a negative evaluation<\/h2>\n

Whether you’re an online retailer, doctor, lawyer, or otherwise engaged in entrepreneurial activities: Your customers, patients, clients, employees and even your competitors are talking about you!<\/p>\n

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1. ignore<\/h3>\n<\/div>\n
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You can ignore negative feedback on the Internet. However, this can be a big mistake.<\/p><\/div>\n

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2. justify<\/h3>\n<\/div>\n
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Bad service happens. To err is human.
\n Sometimes a statement or even an apology to the customer therefore works wonders and also makes a good impression on potential new customers.<\/p><\/div>\n

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3. let delete<\/h3>\n<\/div>\n
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Removing the rating may be wise if the rating is clearly damaging to the business and a statement would not help either. Then it must it simply away. But this is not mandatory even for negative comments.<\/p><\/div>\n

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4. involve lawyer<\/h3>\n<\/div>\n
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In response to a negative evaluation, you can hire a lawyer, who will represent your interests professionally and forcefully. This is not always the right response.<\/p><\/div>\n

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5. preliminary injunction<\/h3>\n<\/div>\n
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As a matter of principle, legal action should only be the last resort (ultima ratio) to settle a dispute with a customer. However, a quick injunction can also work wonders.<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

LHR Guide: Negative reviews The 5 biggest mistakes and the 5 best ways to react Download now for free Dealing with a negative evaluation Whether you’re an online retailer, doctor, lawyer, or otherwise engaged in entrepreneurial activities: Your customers, patients, clients, employees and even your competitors are talking about you! 1. ignore You can ignore […]<\/p>\n","protected":false},"author":48,"featured_media":37312,"parent":32348,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"landingpage.php","meta":{"content-type":"","footnotes":""},"class_list":["post-65826","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.lhr-law.de\/en\/wp-json\/wp\/v2\/pages\/65826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lhr-law.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lhr-law.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lhr-law.de\/en\/wp-json\/wp\/v2\/users\/48"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lhr-law.de\/en\/wp-json\/wp\/v2\/comments?post=65826"}],"version-history":[{"count":1,"href":"https:\/\/www.lhr-law.de\/en\/wp-json\/wp\/v2\/pages\/65826\/revisions"}],"predecessor-version":[{"id":65827,"href":"https:\/\/www.lhr-law.de\/en\/wp-json\/wp\/v2\/pages\/65826\/revisions\/65827"}],"up":[{"embeddable":true,"href":"https:\/\/www.lhr-law.de\/en\/wp-json\/wp\/v2\/pages\/32348"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lhr-law.de\/en\/wp-json\/wp\/v2\/media\/37312"}],"wp:attachment":[{"href":"https:\/\/www.lhr-law.de\/en\/wp-json\/wp\/v2\/media?parent=65826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}